Missing Images or Newsletter marked as Spam


This Newsletter is not Spam

Due to the immense amount of spam mails flooding the internet today many providers have developed individual methods to protect their customers from that nuisance.

The disadvantage is that the Newsletter of The English Theatre of Hamburg is also recognized as spam sometimes. To avoid being sorted to your spam folder we would like to ask

you to mark our domain (englishtheatre.de) as "known" in your address book or list of contacts. If you have the option, you can also add it to your "Positive List" of email addresses that should not be classified as spam. If you can't add an entire domain (englishtheatre.de) to your contacts list, please add the email address newsmaster@englishtheatre.de


Not Spam for AOL users

1. Open your AOL email account
2. Click "Address Book"
3. Click "Add Contact"

4. Create a contact listing for The English Theatre of Hamburg with the primary email address newsmaster@englishtheatre.de


Not Spam for Hotmail users

1. Open your Hotmail email account
2. Click "Contacts"

3. In the left-hand menu, click "Safe List"
4. Enter englishtheatre.de and click "Add"


Not Spam for Yahoo! users

1. Open your Yahoo! email account
2. Click "Mail," and select "Options"
3. Click "Filters"
4. Click "Add"

5. Click in the text box in the top row
("From header") and enter englishtheatre.de
6. In the pull-down menu for
"Move the message to," choose "Inbox"
7. Click "Add Filter"
8. Also, please add the address englishtheatre.de to your address book


Missing Images

If you have received a version of the newsletter where images are not displayed this may have several reasons. In the following paragraphs most of these reasons are explained and solutions are suggested.
Although there are two versions of the newsletter contained in the email (a pure "text version" and a "HTML version") only one is

displayed in your email program.
The text version never contains images and the text is in a single column. The HTML version contains images and is in double columns. If you received the text version you might use the link to our newsletter library "Past Newsletters" at the end of each newsletter to read the complete HTML version with images.


Images with Outlook

If you received the HTML version without seeing the images this may relate to the security settings in Outlook. You may check this in the menu "Extras --> Optionen --> Sicherheit" and clicking "Einstellungen für den automatischen Download von Bildern". A dialog window opens with some check boxes.
If "Bilder oder anderen externen Inhalt in HTML-Nachrichten nicht automatisch downloaden" is checked you should also check
"Downloads in E-Mail-Nachrichten von Absendern oder an Empfänger in den

Listen sicherer Absender und sicherer Empfänger des Junk-E-Mail-Filters zulassen".
Additionally you have to add the email address newsmaster@englishtheatre.de to the list of "sicherer Absender".

These settings may be only available in newer versions of Outlook. If you do not succeed in displaying the images use the link to our newsletter library "Past Newsletters" at the end of each newsletter.


Images with Outlook Express

With newer versions of Outlook Express similiar settings as with Outlook may be possible.

These options are not available in older versions of Outlook Express like Outlook Express 6.


Images with a GMX Webmail Account

If you are using webmail with a GMX email address the newsletter is displayed at first as "text version". If you scroll down to the end of the page you will see a small icon with an eye and a clip

and the text "View" (or "Ansehen"). Click on that icon and the HTML version with images will be displayed. (Only some style elements as colours and fonts are not perfect.)


Images with a T-Online Webmail Account

If you are using webmail with a T-Online email address the HTML version of the newsletter should be displayed perfectly.


Images with a WEB.DE Webmail Account

If you are using webmail with a WEB.DE email address the HTML version of the newsletter should be displayed perfectly.



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